Every business owner, employee, and customer is trying to navigate the COVID-19 outbreak, and we are here to help.

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The Latest


Survive to Thrive: Adapting and Paving New Paths

Each week, we will be connecting with an expert on various topics related to crisis, business, and management. This week's topic is marketing. Is it okay to chase your dreams right now? How do you continue to pursue your ideas when it feels like the world is burning down? Don Harkey met with Jeff Houghton, host of The Mystery Hour, to discuss how individuals can adapt and pave their own path during this times of crisis. (43 minutes)

Get your Online Emcee to host your event


Culture & Communication

Working Remote

Remote working has become more and more feasible due to technologies and communication tools, but sudden, wide spread remote working can have a negative impact on your culture and employees. Matt Griswold and Don Harkey discuss best practices for facilitating and sitting in virtual meetings.

Mental Health & Coping

During a time of crisis or unexpected change, it can take a toll on our mental health. It's important for managers to check in on their employees, co-workers to check on co-workers, and for each of us to understanding where our frustrations, anger, confusion, and sadness come from. Below is a resource about grief from Good Dads Executive Director, Dr. Jennifer Baker, PsyD MFT.


Cash Flow & Finances

Financial Information

NOTE: People Centric is NOT qualified to give legal or financial advice, so confirm all of this information with a professional.  We are only trying to make you aware that help might be available and you should be talking with your accountant and banker.  

There are major decisions to be made as a business owner during this time. We want to keep you up to date and provide key information that will promote effective financial decisions. There was relief available for business leaders and owners through the $2 Trillion Coronavirus Relief Bill. This loan is designed to help cover two months of payroll, rent, utilities, benefits, and interest payments.  The loan terms are reasonable, but the real kicker is that this loan is forgivable if you meet certain criteria.  The SBA and Treasury Department are issuing guidelines to banks that include the details and these details and interpretations seem to be changing regularly

If you did not receive the PPP Loan from this Coronavirus Relief Bill, there is another bill passed to offer $310 Billion on PPP loan passed on April 21, 2020. Other funding from the Bill includes $50 billion for EIDL Loans and $10 billion for EIDL grants. 

Financial resources:


canva-image-25               [ARTICLE] Payment Protection Plan Increase Act 2020 (10)              [ARTICLE] Payment Protection Plan Increase Act 2020 (11)


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Cash Flow & Expense Review

Cash is king and right now, we need to be intentional about how we look at our cash flow. In addition to our interview about The CARES Act, we met with CPA and co-owner of Sanford, Lea, and Associates, James Lea, CPA, about Cash, P&L Review, and what questions we need to be asking our bankers, accountants, and other trusted advisors. (20 minutes)


Contingency Planning

Contingency planning helps organizations identify business-critical operations, potential threats to critical resources, and responses to different scenarios. Contingency planning allows businesses to review the impact of an unexpected (and often unwanted) event and develop predictable, quantifiable solutions to those situations. This contingency planning guide is designed to not only help an owner plan for impacts to the organization, but also allow for the owner to utilize and engage the team to develop the plan, create buy-in on the plan, and implement the plan. 

[RESOURCE] Contingency Planning Guide 

[VIDEO] Contingency Planning Guide Explained

Sales & Marketing



Marketing Resources

Can you have fun while solving problems; especially in the digital marketing world? Don Harkey, CEO, People Centric and Brett Curry, CEO of OMG Commerce, discuss how to lead teams in a crisis and how to market and get back to the basics. (45 minutes)

[DOWNLOAD & WATCH] - 7 Ways to Market Your E-Commerce Brand During a Crisis



Community Response

As we talk to business owners who are concerned about the virus, we know many are wrestling with big decisions right now.  We encourage you to check with your local chamber of commerce before making big decisions as new resources are being made available on a daily basis and ways you can support local businesses through the crises.  Here are a couple of examples from our town of Springfield and the rest of our state of Missouri.

"This is an opportunity to bring businesses together....it is how we respond that will define our organizations."


Don Harkey People Centric Consulting Group, LLC

Stay Up To Date 

There are a lot of moving pieces when it comes to crisis and crisis management. As you navigate the challenges and opportunities in front of you, we encourage you to look to this toolkit. Subscribe here and we will share with you further key insights from our team and other business leaders.